KilGO Insurance’s COO, Candice Thompson, Wins Prestigious National Award for Customer Service
Richmond, VA – September 16, 2025
KilGO Insurance is proud to announce that Candice Thompson, Chief Operating Officer, has been named the 2025 PIA National Customer Service Representative of the Year by the National Association of Professional Insurance Agents (PIA).
The award was formally presented during the PIA Annual Leadership Conference Awards Luncheon in Alexandria, VA, recognizing Candice as one of the top professionals in the insurance industry nationwide.
Candice was honored for her exceptional leadership, dedication to clients, and commitment to raising the standard of customer service. Known for her ability to balance both strategic vision and personal connections, she embodies KilGO’s mission to make insurance personal, approachable, and client-focused.
“Candice’s leadership is at the heart of KilGO Insurance,” said Jason Kilgo, Founder of KilGO Insurance. “Her dedication to our clients and our team is unmatched, and this national recognition is a reflection of the impact she makes every single day.”
As part of the award, Candice will be featured in an upcoming issue of PIA Connection and recognized in PIA’s national press release and media coverage.
This recognition not only highlights Candice’s individual excellence but also reflects KilGO Insurance’s ongoing commitment to delivering personalized insurance solutions to families and businesses across the greater Richmond area.
