Your go-to for smooth renewals, stellar service, and a thriving KilGO team.
For more than three years, Candice has been the heartbeat of KilGO Insurance, overseeing everything from policy renewals and client follow-ups to hiring, training, and optimizing our office operations. Though she started as an agent, Candice quickly became the go-to leader for keeping clients and our team on track. Today, we prefer to call her Operations Director & Office Manager; she wears both hats with ease.
What She Does Best:
- Policy Care & Renewals: Squares away your coverage, anticipates your needs, and ensures seamless renewals.
- Team Leadership: Recruits and mentors top talent, ensuring every team member delivers on KilGO’s high standards
- Office Operations: Keeps the ship sailing, managing workflows, systems, and service touchpoints so nothing slips.
- Customer Advocate: Known for her warmth, clarity, and tenacity, Candice champions clients with fast turnarounds and follow-through.
Why Clients & Team Members Love Her:
- Always accessible: She’s the friendly voice who answers your questions fast.
- Detail-obsessed: She catches what others miss every time.
- Warmly supportive: Whether you’re new to insurance or you’ve been in it for years, Candice makes the complex feel simple.
When she’s not managing the day-to-day operations of the agency, you’ll find Candice spending time with her son, serving at church, or organizing her next outreach mission. She’s a dedicated leader in her faith community, assisting with youth programs, leading crafts, serving on the Vacation Bible School committee, and actively participating in global missions. She also leads a team each year in the Out of the Darkness Walk to raise awareness and support for suicide prevention through the American Foundation for Suicide Prevention.
